Contact Details

Tel: 01684 580 783
Fax: 01684 891 361

E-Mail: enquiries@balensfinancial.co.uk

Privacy Policy


 We collect data about you and your family during our initial and other meetings with you. We will also collect data about you and your family from other people. We collect the data through   note-taking   and   filling   in   of   questionnaires   about   you   and   your   family's circumstances.

 We may make checks with credit rating agencies to authenticate and verify your identity and credit status. We also make checks with organisations with whom you have policies of insurance and investments and with your mortgage provider. These checks are to help us with our legal obligations and to ensure that we provide you with advice that suits your circumstances. The scope and extent of the gathering of information from third parties depends on what type of service you are taking from us.

What information we collect and how

Any personal details that you type in and submit such as your name, address, e-mail address, date of birth, lifestyle and other information. Data that helps us to remember you, your interests and how you use this website. This saves you from re-keying information when you return to the site and helps us to provide website content to match your preferred interests. Your IP address is automatically logged by our web server. This is used to note your interest in our website.

How is your information used?

Primarily, we use your data and data about your family's circumstances to provide advice to you and complete transactions on your behalf. We analyse and assess your data to maintain and develop our relationship with you.

 Depending on the instructions we receive from you, we may pass your data to other professional advisers to enable us to provide advice most suited to your circumstances. Usually, this would be referrals to local accountants, solicitors, tax advisers and sometimes to specialist advisers in the financial and insurance industry where you may benefit from the expertise of such third parties.   We, and any third party specialist advisers to whom we introduce you, will, of course, pass your data to organisations when you agree to purchase or amend policies and products.

 We will retain your data according to the statutory requirements for regulated products.  For instance, if you are given specialist pension advice, the data will be retained indefinitely.  If you want details of the statutory retention periods for various product types please contact us and we will obtain the latest legal position on your behalf.

 We may be required to share your data with our regulator and other third parties including our auditors or insurers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies using the cookie control on the bottom left of this page. Otherwise most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Balens Financial may use your information to keep you informed by post, telephone, e-mail or other electronic means, about insurance, financial products and services which may be of interest to you. Information may be disclosed and used for these purposes after your policy has lapsed.

By providing us with your contact details, you consent to being contacted for these purposes. You can contact us at any time to have your details removed from lists used by us for marketing.


We have included links on this website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected.

Linked web sites are not within our control.

You may not create a hyperlink to this website without our prior written consent.

Website Access

No subscribing member should permit or allow any unauthorised person access to their user name or password. You are responsible for the security of any data which you transfer to or from our website. Balens Financial reserves the right to deny access to any subscriber who breaches any of our rules or terms of business.

The Internet is not a 100% secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information. We are also not responsible for any technical problems you may experience with our website.

If you do experience technical problems, please e-mail webmaster@balens.co.uk

  Your right to a copy of your personal data.

 Under the Data Protection Act you have a right, on payment of a fee, currently £10, to obtain a  copy  of  the  personal  information  that  we  hold  about  you.    If  you  believe  that  any information held is incorrect or incomplete, you should contact the Data Protection Officer at our  usual address.  Any information that  is found  to  be  incorrect  or  incomplete  will be amended promptly.

Thank you for your time and I confirm that we are at all times committed to making sure that, as you are a customer of a company authorised directly by the FCA, you receive the best service and products available in the marketplace.

This policy is to help you understand how we collect and use your personal information  (UK and Republic of Ireland residents only)

This policy and our Terms of Business are subject to English law. Any dispute will be dealt with by the English Courts. Everything on this web site is the property of Balens Financial. The information complies with appropriate UK legislation and regulation. Balens Financial has taken all reasonable care in the production of this web site and it shall not be held liable for any loss whatsoever. If we change this policy, we will post changes on this page. We will check regularly to improve our service and security for regulatory purposes. Any queries should be directed to the Compliance Manager, Balens Financial, 2 Nimrod House, Sandy's Road, Malvern, WR14 1JJ or phone 01684 58079101684 580791.

Balens Financial is registered with the UK Information Commissioner under the Data Protection Act 1998, registration number Z8259276.